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General Questions
Long Distance Plan Questions
Billing Questions
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Do I have to dial any special access numbers to place a telephone call through GTC Telecom?
No. Simply dial 1 plus the area code plus the number for U.S. long distance calls.
Include the country and city codes for international calls.
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How/when am I notified that my long distance service has been switched to GTC Telecom?
You will receive an e-mail notification
that your account has been activated. You can also call Customer Service
at 1-800-486-4030 to check the status of your account.
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What is slamming?
Slamming is the illegal practice of changing a consumer's local or long distance telephone
service without their permission.
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Will GTC Telecom charge me a sign up fee if I sign up for long distance service?
No. GTC Telecom will not charge you to sign up for long distance service.
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Will my local telephone company charge me a switching fee if I switch to GTC Telecom?
Your local telephone company may charge a switching fee to reprogram their
switching system to change your long distance carrier to GTC Telecom. This fee is
billed and collected by your local telephone company, not GTC Telecom.
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Will I be charged a minimum usage fee?
No. GTC Telecom does not charge a minimun usage fee for long distance or local toll services.
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Can I sign up for just interstate long distance service?
No. Long distance service includes all long distance and international calls —
they cannot be separated. International calls will always be included with
GTC Telecom long distance as well as in-state long distance. In those states
with a single local service area, all in-state calls are local toll calls.
Therefore, an exclusive interstate plan is not possible.
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Can I sign up for local toll service without signing up for GTC Telecom's Long Distance Plan?
No. GTC Telecom does not offer a stand-alone local toll plan. GTC Telecom's Local
Toll Plan is available only with a GTC Telecom Long Distance Plan.
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What is my Local Toll rate?
With GTC Telecom, your local toll rate is the same rate as your in-state
long distance rate.
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Does GTC Telecom charge a fee if I add local toll service to my GTC Telecom account?
No. You may add local toll service to your account without incurring an additional fee.
However, your local telephone company may charge you a switching fee.
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How do I add local toll service to my account?
Call Customer Service at 1-800-486-4030
to add local toll service to your account.
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Where can I find my in-state long distance rate?
Go to in-state long distance to view your state's rate.
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Why is my in-state rate higher than my interstate rate?
All calls are priced based on the underlying costs of routing each specific
type of call. The rates for intrastate long distance calls vary by state as a
result of different call routing costs charged to GTC Telecom by local telephone companies. All long distance carriers pay the same rate, so you will find this
higher in-state rate-pricing with most long distance carriers. GTC Telecom offers
very competitive in-state rates.
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Where can I access GTC Telecom's international rates?
Go to international rates for a listing of them.
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Is the International Plus Plan available without the Long Distance Plan?
No. You must sign up for a Long Distance Plan in order to sign up for the
International Plus Plan.
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How are local and state taxes calculated on my bill?
GTC Telecom uses standard telecommunications tax calculations for all federal, state
and local taxes and surcharges. For detailed information about these tax
categories, you should contact the applicable federal, state or local tax office.
Many times these offices are listed in the government section of your phone
directory, or your local or state consumer offices should be able to provide
an address and phone number for these offices.
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If I opt to be billed by credit card, when does GTC Telecom charge my credit card?
Your bill will be processed on a monthly basis, and your credit card will be billed
approximately one week after processing has been completed.
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What is a Universal Service Fund (USF) charge?
Federal law requires long distance service providers, like GTC Telecom, to
contribute to the Universal Service Fund (USF). This fund offers support to
telecommunications carriers in rural and high cost areas, low-income consumers,
and schools, libraries and rural health care providers. GTC Telecom is permitted
by the FCC to recover the costs of its contributions to the Universal Service Fund.
This percentage is subject to change; however, you will receive prior notification
before the change takes place.
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What is a Monthly Recurring Charge (MRC)?
The MRC is a monthly charge that is based upon the payment plan you choose.
For residential customers, if you choose to be billed by credit card with online
bill presentment, there in no MRC. If you wish to be billed by credit card and
receive a monthly paper statement, the MRC is $0.95. If you would like to be
direct billied and pay by check, the MRC is $1.95.
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I have paid my past due balance. How do I reactivate my service?
Contact Cusomer Care at 1-800-486-4030
Available 24 hours a day, 7 days a week.
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